WordPress Care Plans

We take care of your WordPress website so you can focus on your organization’s mission.

Who We Help

Non-profits

Keeping your WordPress website up-to-date and secure can be a time-consuming process that keeps you from getting your organization’s core work done.

Small Businesses

You’re already wearing many hats. Trust us to take this task off your plate. Let us focus on keeping your WordPress site up and secure so you can focus on growing your business.

Enterprise

Have many WordPress websites for different parts of your business? Let us manage all of the backups, security, and updates across all of them and have one point of contact if you ever have a question.

We’ll take care of your website so you can take care of business.

Why you should use us…

We have 15 years of WordPress experience and keep on top of all the latest developments in the WordPress ecosystem. This is our singular focus, just as your organization’s goals should be yours.

What we do for you…

WordPress updates, backups, security hardening, and uptime monitoring. If it involves making sure your WordPress website is healthy, we do it. Need hosting? We can help with that too. Plus tools to improve your website’s performance.

How we do it…

We check for plugin and core updates and test them on a clone of your website before pushing the updates live. The last thing you want is for the latest plugin update to bring down your website.

Our Plans

Essential Care

Everything you need to keep your website running healthy and ad its best. WordPress core, plugin, and theme updates, daily security checks, redundant backups, and uptime monitoring.

Premier Care

All the peace of mind in our Essential Care plan, plus a couple hours per month of our development time to add new features, fix issues, and work with you to grow your website. For larger projects, Premier Care plan customers get a 10% discount off our hourly rate.

Hosting

Both of our Care plans can be bundled with best-in-class managed WordPress hosting. We are Pantheon Premier partners and our hosting plans include a global content delivery network, object caching, and included HTTPS (SSL) certificate.

Per Month Per Year

	Essential	Essential + Hosting	Premier	Premier + Hosting
	$65/mo	$235/mo^*	$125/mo	$295/mo^*
Core, plugin, and theme updates	✔️	✔️	✔️	✔️
Security hardening and monitoring	✔️	✔️	✔️	✔️
Uptime monitoring	✔️^**	✔️	✔️^**	✔️
Backups and disaster recovery	✔️	✔️	✔️	✔️
Premium plugin licensing (see FAQs)	✔️	✔️	✔️	✔️
Support time	—	—	2 hours/month + 10% discount	2 hours/month + 10% discount

* Hosting rates may vary based on traffic and resource requirements.
** Uptime monitoring is provided as a notification only. If not hosting through Taupecat Studios, hosting related downtime issues are the client’s responsibility to resolve.

Available Add-On

Web Application Firewall

Have additional security concerns or been attacked in the past? We offer a web application firewall (WAF) to block malicious traffic from ever reaching your website. $20/month.

Website Care Plan FAQs

What’s the difference between the Essential and Premier Care plans?

The Essential Care plan is just that: what you need to keep your website running healthy and at its best. The Premier Care plan covers everything the Essential Care plan does, plus gives you a couple of hours of our time per month for improvements, bug fixes, or any other development requests, plus a 10% discount for larger requests that exceed those two hours.

Who can sign up for the Premier Care plan?

The Premier Care plan is available for website owners only. Sorry, but agencies are not eligible for the Premier Care plan.

Do Premier Care plan hours carry over month-to-month?

No, included hours in the Premier Care plan must be used within the month or they will expire.

How often are software updates performed?

Available plugin and theme updates are applied twice per week. Security vulnerabilities in WordPress core, plugins, and themes are applied within 1 business day of patches becoming available. Major WordPress core version releases are applied within three business days, after testing for stability.

What happens if a bad plugin update takes down my website?

We preview all WordPress core, plugin, and theme updates on a staging copy of your website first to make sure there are no issues. However, if in the unlikely event a bad plugin update makes it to your website’s live instance and causes problems, we can quickly roll back to the previous, working version, and investigate the cause of the conflict on a non-live copy of your website.

Can I install plugins on the website myself?

In order to be able to effectively apply plugin updates when they become available, we cannot allow clients to install plugins on their websites themselves, and have disabled the ability to do so. If you wish to have a plugin installed on your website, please send us the link to the plugin on the WordPress plugin repository or, for premium plugins, the credentials to your account on the plugin’s website. We will be happy to install and activate the plugin on your website once we’ve had a chance to vet it for authenticity, functionality, and security.

What security measures do you use to protect my website?

We don’t want to reveal all of our security practices, but a few things we do include:
• Limit access to the website administration to users within the United States (if you need access from other countries, just ask, and we’ll make that available)
• Change the URL to log into the site from the WordPress default to one that is unique to your website
• Lock out IP addresses that repeatedly attempt to break into the website with multiple failed login attempts
We perform daily security checks to look for issues such as plugin or core vulnerabilities. Additionally, we offer the option to apply a web application firewall (WAF) to provide an additional layer of protection before malicious traffic hits your website (additional charge applies).

What happens if my website has a security issue?

The measures we take to secure your website mean hacks and breaches are extremely unlikely. However, in the unlikely event of a successful hack or breach, we will work with you to identify the vulnerability, restore from backup, and verify that the code on your website—including WordPress core and plugins—are clean and malware-free.

Are any premium plugins included in the Taupecat Services Service Plan?

We provide agency licenses to three popular premium plugins: Advanced Custom Fields PRO, Gravity Forms, and Smush Pro (that’s over $100 per year in value!). In addition, we may apply additional premium plugins to facilitate our maintenance services for which we also have agency licenses. Any other licenses for premium plugins in use on the website are the responsibility of the client.

What if I just want hosting?

While we strongly recommend our Essential Care plan to keep your website running its very best, we do have stand alone hosting options available. Talk to us.

How do I get started?

Fill out our maintenance and hosting interest form. Let us know a little bit about your website, and about yourself. Create an administrator account on your website for us so we can evaluate your website’s current condition. We will return a brief report with recommendations and an estimate to bring your website up to date and into our Care plan.

Do you offer bulk rates for multiple websites?

While we do not offer bulk rates for multiple websites, a WordPress multisite installation might make sense. Get in touch, and we’ll look at your situation to see if multisite is the right fit.

What if I need to cancel my Care plan?

We hate to see you go, but we understand that sometimes circumstances change. Just give us 30 days written notice (email is fine).

Take worrying about your website off your plate.

You’re busy running your organization. You don’t have time to constantly apply WordPress plugin updates, let alone keep on top of all the goings on in the WordPress world. So let us do that for you.